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  • Company Name:  Stanley Staffing, Inc.
  • Job Location:  North Canton, OH 44709
  • Job Title:  Bilingual Customer Service Specialist

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Stanley Staffing, Inc.
North Canton, OH 44709

See all jobs from this company

• Bilingual Customer Service Specialist at Stanley Staffing, Inc. in North Canton, OH 44709 . Bilingual skills English, Spanish are desired. This is a Administrative / Clerical / Customer Support / Client Care position in Staffing/Employment Agency industry.

• Bilingual Customer Service Specialist

• Growing Call Center Seeks Spanish Speaking Customer Service Representatives!!!

  Must be fluent in both English and Spanish!!!

  Interviewing ASAP!!!

   

  Position

  Bilingual Customer Service Specialist

  
  Job Description

  • -Assists English speaking and Spanish speaking patients and customers by answering questions, resolve billing issues and following-up with other departments to correct or adjust billing errors.
  • -Resolves patient and customer billing issues, complaints and concerns by correctly answering questions; determining and recommending how outstanding patient accounts should be further processed; providing appropriate follow-up on issues; review accounts in detail to obtain accurate information and communicating with internal personnel, third-party payors, employer groups, attorneys and patients.
  • -Researches and reviews patient accounts to determine accurate account information and updates the billing system with accurate account information.
  • -Documents and categorizes customer issues for further analysis.
  • -Recommends and processes customized payment plans according to established department guidelines.
  • -Maintains knowledge of current government and/or carrier regulations relevant to the industry.
  • -Performs and assists with other department duties as needed.

  Training

  On the job training is provided.  The average training period can range from 2 to 6 weeks base on skill set and experience. 

  
  Typical Day

  During training the schedule will be from 8:00 am to 4:30 pm, Monday to Friday.  Once you are on the phones you will receive your set schedule.  The basic schedule would include 3 days shifts and 2 shifts until 8 pm. 

  Requirements

  • -Must be fluent in English and Spanish, both written and verbal
  • -Knowledge of using personal computers in a Windows based environment with an emphasis on word processing and data entry
  • -One year of call center is preferred
  • -Knowledge of medical insurance and it's terminology is preferred
  • -Excellent verbal and written communication skills

  *** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***
  

  
  

  **WE CURRENTLY ONLY HIRE IN OHIO.  PLEASE RESPOND TO THIS AD ONLY IF YOU RESIDE IN THIS STATE.  THANK YOU!**